Return & Refund Policy
Return & Refund Policy – Evelyn Grace Boutique
At Evelyn Grace Boutique, customer satisfaction is extremely important to us.
Because we work with multiple international fulfillment partners, we do not operate a physical return-to-warehouse system.
This means that returns of physical items cannot be processed.
Please carefully review our policy below:
Final Sale Policy (Sale & Discounted Items)
All items purchased during a sale, promotion, or with a discount code are final sale.
These items cannot be returned, refunded, or exchanged, even if the incorrect size or color was ordered.
Non-Returnable Items
Due to our international fulfillment process, we do not accept physical returns for any orders unless the item is damaged or defective.
This applies to:
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Incorrect size
-
Change of mind
-
Duplicate orders
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Color preference
-
Fit issues
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days with photos of the issue.
We will provide a solution, which may include:
-
Replacement
or -
Store credit/refund (case-by-case)
Store Credit Solutions (Standard for Non-Return Cases)
If you experience an issue such as sizing or fit, we offer store credit or a discount code as a gesture of goodwill.
This allows you to reorder items without needing to return anything.
No Return Shipping Required
Because returns are not accepted, customers are not required to ship anything back to us.
Refund Eligibility
Refunds are only provided in the following cases:
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Damaged item
-
Wrong item received
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Lost package (confirmed by carrier)
Refunds are not issued for:
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Sizing issues
-
Fit issues
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Order placed incorrectly
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Delayed delivery due to carrier conditions
-
Final sale items
How to Contact Us
For any questions or issues, contact our support team:
📧 info@evelyngraceboutique.com
We respond within 24–72 hours.
Summary
Because of our international fulfillment process, we do not accept physical returns.
We always aim to provide a fair and positive solution through store credit or assistance with sizing.