Return & Refund Policy
Return & Refund Policy – Evelyn Grace Boutique
At Evelyn Grace Boutique, we are dedicated to providing our customers with an exceptional shopping experience and premium service.
Our Return and Refund Policy is designed to ensure fairness and transparency while maintaining a smooth process for all customers.
100% Money-Back Guarantee on New Products
We proudly offer a full money-back guarantee on all new, non-promotional products.
This guarantee does not apply to items purchased during sales or special promotions.
No Returns on Sale Items
All products purchased during a sale or with a discount are final sale and cannot be returned or exchanged, even if the incorrect size or color was ordered.
Please review sizing and product information carefully before completing your order.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Evelyn Grace Boutique does not cover or refund return postage fees and is not liable for any shipping charges incurred during the return process.
Return Period
Returns must be initiated within 30 days of receiving your order.
Requests made after this period will not be accepted.
Please ensure that your return is submitted within this timeframe to remain eligible.
No Exchanges on Sale Items
Sale or discounted items are not eligible for exchange, even for a different size or color.
All sale transactions are final.
100% Guarantee on Defective Products
We stand behind the quality of every product we sell.
If you receive a defective or damaged item, please contact us — you may return it for a full refund or exchange, depending on your preference.
Return Process
To request a return, please contact us by email at:
📧 info@evelyngraceboutique.com
Once your return request has been reviewed and approved, our team will send you detailed instructions on how to proceed with your return.
Required Return Form
All returned packages must include a completed return form provided by our team.
Returns sent without the required form cannot be processed, which may delay or invalidate your refund.
Refund Method
Approved refunds will be issued to the original payment method used at checkout.
Please allow up to 14 business days for your refund to appear, depending on your bank or payment provider.
Summary
At Evelyn Grace Boutique, your satisfaction is our top priority.
By following our Return & Refund Policy, we ensure that every return is handled efficiently, fairly, and with care.
If you have any questions or concerns, please contact our customer service team at:
📧 info@evelyngraceboutique.com
Evelyn Grace Boutique – Toronto, Ontario, Canada