Terms and Conditions

Terms and Conditions – Evelyn Grace Boutique

Article 1 – Definitions

For the purpose of these Terms and Conditions, the following definitions apply:

  • Withdrawal Period: The time period within which the consumer may exercise the right to cancel the contract.

  • Consumer: Any individual acting outside of their trade, business, or profession who enters into a distance contract with a business.

  • Continuous Contract: A distance contract for a series of products or services with recurring obligations over time.

  • Right of Withdrawal: The consumer’s right to cancel a distance contract within the withdrawal period.

  • Business: An individual or legal entity offering goods or services to consumers at a distance.

  • Distance Contract: A contract concluded between a business and a consumer exclusively through remote communication.

  • CESOP: The Central Electronic System of Payment Information established by the European Union to monitor payment service providers.

Article 2 – Business Identity

Company Name: Evelyn Grace Boutique
Business Registration Number: [Insert Registration Number]
GST Number: [Insert GST Number]
Customer Service Email: info@evelyngraceboutique.com
Business Address: Toronto, Ontario, Canada

Article 3 – Scope of Application

These Terms and Conditions apply to all offers, orders, and agreements made through Evelyn Grace Boutique, including all distance contracts concluded via our website.
Before completing a purchase, customers are given access to these Terms electronically.

Article 4 – Offers

All offers are non-binding and subject to change at any time.
Each offer clearly states the total cost, including applicable taxes, shipping fees, customs duties, or any other charges.
Evelyn Grace Boutique reserves the right to modify, withdraw, or update any offer without prior notice.

Article 5 – Agreement

A contract is established once the consumer accepts the offer and successfully completes payment.
Evelyn Grace Boutique will immediately confirm the order via email.
The consumer agrees to provide accurate and complete information necessary to fulfill the order.

Article 6 – Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days of receiving the product, without stating a reason.
To exercise this right, the consumer must notify Evelyn Grace Boutique in writing via email.
The consumer is responsible for the return shipping costs when exercising the right of withdrawal.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, Evelyn Grace Boutique will refund the payment within 14 days after receiving the returned item, provided it is in original condition, unused, and in its original packaging.
Shipping fees and any customs-related costs are non-refundable.

Article 8 – Customs and VAT

Customers are solely responsible for complying with import and customs regulations in their respective country.
This includes any duties, VAT, or clearance fees imposed by local authorities.

Evelyn Grace Boutique is not the official importer for shipments outside of Canada.
Customers must ensure their purchases comply with local import requirements prior to placing an order.
Any costs resulting from customs clearance or courier administrative fees are the sole responsibility of the customer.

Article 9 – Compliance with CESOP

In accordance with EU regulations, payment service providers are required to record and report certain transactions to the Central Electronic System of Payment Information (CESOP).
Evelyn Grace Boutique complies with applicable data and reporting obligations under this system.

Article 10 – Compliance and Warranty

Evelyn Grace Boutique guarantees that all products comply with applicable legal standards and match the descriptions shown on our website.
If a product is defective or does not meet expectations, the consumer must notify us within 14 days of receipt.
Returned products must be in their original condition and packaging.

Article 11 – Delivery

Orders are typically delivered within 30 days, unless otherwise stated or agreed upon.
If a delay occurs, Evelyn Grace Boutique will notify the customer within 14 days of the order date.

All orders are shipped in accordance with international logistics standards.
The customer is legally recognized as the recipient and is responsible for import compliance and local customs procedures.

Failure to comply with customs or import requirements does not constitute a valid reason for order cancellation or refund.

Article 12 – Complaints and Resolution

Any complaints must be submitted in writing within 7 days of identifying the issue.
Evelyn Grace Boutique will respond within 14 days.
If more time is required to resolve the issue, the customer will be informed of the expected resolution timeframe.

Article 13 – Governing Law and Disputes

These Terms and Conditions are governed by the laws of Canada, with jurisdiction in Toronto, Ontario.
Both parties agree to attempt to resolve disputes amicably before pursuing legal action.
If necessary, disputes will be submitted to the competent court in Toronto, Ontario, Canada.

Contact Information

📧 info@evelyngraceboutique.com
Evelyn Grace Boutique – Toronto, Ontario, Canada